What Our Customers Say

Genuine feedback from the manufacturers and engineering businesses we support every day

Customer Feedback

Service measured by the people who use it

We regularly ask our customers how we're performing across account support, responsiveness, delivery and overall service. Below is a selection of genuine feedback received directly from the businesses we support.

We love Martin
Alan Aerospace Manufacturer
10 / 10 Overall Service
Great service levels and commitment to our account.
Gail Automotive Manufacturer
9 / 10 Overall Service
Generally good support. If there are issues, they are resolved quickly and professionally. Communication is good, and there are no real issues that cannot or have not been resolved.
Christopher Robotics Manufacturer
10 / 10 Overall Service
Friendly staff, always willing to help. Great service.
Stephan Automotive Manufacturer
10 / 10 Overall Service
Simon is very helpful and goes above and beyond.
Jason Automotive Manufacturer
10 / 10 Overall Service
Very grateful for the support. Simon is a great asset to FP Group.
Ian Automotive Manufacturer
10 / 10 Overall Service
FP Group are one of my best suppliers. They have great communication and do their utmost when sorting ad-hoc requests for me.
Andrew Automotive Manufacturer
9 / 10 Overall Service
Brendon provides a good level of support, attends site as requested and is responsive to emails and queries. He understands our business and integrates well with the relevant stakeholders.
Gail Automotive Manufacturer
8 / 10 Overall Service
A very helpful service that supports our business effectively.
Jackie Automotive Engineering Company
9 / 10 Overall Service
Great work by Simon and the rest of the team.
Richard Industrial Distributor
10 / 10 Overall Service
Brendon is always helpful and chatty. Can't knock the service.
Robert Aerospace Manufacturer
10 / 10 Overall Service
Excellent service all round.
Simon Automotive Manufacturer
10 / 10 Overall Service
You build a good relationship with the staff; they understand your needs, unlike larger companies. The team are very helpful, they listen and go above and beyond when the pressure is on.
Stephan Automotive Manufacturer
9 / 10 Overall Service
Keep doing what you're doing.
Tina Aerospace Manufacturer
10 / 10 Overall Service
Simon is always quick to respond to queries. He is knowledgeable and often offers alternative products if FP do not have the particular item I'm looking for.
Tania Automotive Manufacturer
10 / 10 Overall Service
I would recommend FP Group due to their strong customer service, reliability and professionalism. They are a dependable partner who consistently meets expectations.
Lucasz Automotive Manufacturer
8 / 10 Overall Service
The sales and support team always respond within 24 hours, usually much faster, for all requests.
Paul Aerospace Manufacturer
9 / 10 Overall Service
Excellent. Quotes are provided exceptionally fast.
Sam Aerospace Manufacturer
9 / 10 Overall Service
Josh is excellent with any issues, always solving problems promptly.
Tony Aerospace Manufacturer
8 / 10 Overall Service
From start to finish, very good and very helpful.
Andy Aerospace Manufacturer
10 / 10 Overall Service
Good service, easy and effective. Nice not to have to worry about ordering consumables.
Kevin Aerospace Manufacturer
10 / 10 Overall Service
Josh is a credit to your company, always willing to help and gets things done.
Paul Aerospace Manufacturer
8 / 10 Overall Service
Josh is a credit to your company and represents FP to a high standard.
Surinder Aerospace Manufacturer
9 / 10 Overall Service
Many thanks for your help and support. It makes my job a lot easier.
Jackie Automotive Engineering Company
10 / 10 Overall Service
Great service overall.
Kieran Aerospace Manufacturer
10 / 10 Overall Service
Always meets expectations, helpful with resolving facility and material issues, and cost effective.
Brian Automotive Manufacturer
10 / 10 Overall Service
Simon is always very helpful and knowledgeable, sorts issues out quickly and always comes up with a solution.
Phil Automotive Manufacturer
10 / 10 Overall Service
Simon is always available to help with our queries, quotes, identifying items and cost reductions. He is extremely knowledgeable, very helpful and always goes the extra mile for us.
Tracey Automotive Manufacturer
7 / 10 Overall Service
Responsive Real people available when our customers need support.
Practical Solutions built around real factories, processes and people.
Accountable We measure our performance, listen to feedback and keep improving.
Experienced Decades of industrial supply knowledge behind every customer relationship.

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